{"id":26208,"date":"2018-10-18T13:51:38","date_gmt":"2018-10-18T10:51:38","guid":{"rendered":"https:\/\/www.oxwall.com\/?page_id=26208"},"modified":"2018-10-20T00:34:27","modified_gmt":"2018-10-19T21:34:27","slug":"hosting-2","status":"publish","type":"page","link":"https:\/\/www.oxwall.com\/hosting-2","title":{"rendered":"Oxwall Customer Support"},"content":{"rendered":"
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24 hour response time, Monday to Friday<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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Of course, you WILL have questions. We are happy to help you get the most from Oxwall product, so you will get familiar with your new setup in no time!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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  • Oxwall support service is assigned per purchased license, and is free for the first month after the license purchase, with an (optional) additional fee of $99 for every following month of requested support.<\/li>\n
  • Paid support guarantees individual approach, quick response time, and greatly simplifies the process of understanding website management without the burden of going through software documentation.<\/li>\n
  • The service is provided through a ticketing system, with a guaranteed 24-hour response time, Monday through Friday.<\/li>\n
  • Additional support options may be available on request.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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    Free customer support includes:<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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    • Installation. <\/strong>Upon the purchase of the software, we\u2019ll be glad to assist you with proper installation.<\/li>\n
    • Manuals. <\/strong> We are constantly improving our extensive documentation base to cover all the aspects of running Oxwall social networking software, including installation, updates, management, and configuration.<\/span><\/li>\n
    • Tutorials. <\/strong> To assist you with everyday operation of Oxwall Community Software, we\u2019ll be regularly adding new tutorials with the most important Admin Panel configuration tips.<\/li>\n
    • Bug fixes. <\/strong> If you find any system bugs in Oxwall social networking software we guarantee fixing them for free in a timely manner. Note that third-party plugins are provided as is, and fixing them requires contacting specific plugin developers.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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      Recurring support includes:<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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      • Ticket system. <\/strong>Monday through Friday, 9 AM to 6 PM (GMT +6). 24 hour response time guaranteed.<\/li>\n
      • Admin panel settings consulting. <\/strong>A step-by-step explanation of the configuration process for the Admi panel by qualified Oxwall support operators.<\/li>\n
      • Language upload. <\/strong>Per your request, the Oxwall support team will upload any or all of the available languages to your website.<\/li>\n
      • File upload. <\/strong>Replacing default template logos and other graphics with files provided by the customer. Uploading required plugins, themes, and languages to the site per customer request.<\/li>\n<\/ul>\n

        * while providing us with custom logo and other images, make sure their format and dimensions match the requirements of specific templates<\/p>\n

        * our support team can upload the default logo to all of the templates available with Oxwall<\/p>\n

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        • Restore to default. <\/strong>If you happen to break a part of Oxwall community script code, we will restore it to its default state.<\/li>\n
        • Software update. <\/strong>Updating the software, plugins, and templates to the latest version.<\/li>\n
        • Software reinstallation. <\/strong>Uploading the software to the server by the Oxwall support team any time it is required.<\/li>\n
        • Troubleshooting. <\/strong>Oxwall support operators will look into any reported issues with software operation, and provide assistance resolving them.<\/li>\n
        • Basic customization directions. <\/strong>Oxwall support operators will provide guidelines for basic software functionality, as well as examples of basic CSS changes.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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          Individual ticket support doesn’t include:<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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          • Edit CSS\/HTML – Our support operators will not be able to edit the CSS\/HTML markup, as that is a custom code modification. However, Oxwall support operators might be able to assist you by providing advice\/guideline for some basic code customization.<\/li>\n
          • Edit code – Oxwall support team does not perform PHP code modifications within the ticket support fee. However, Oxwall support operators might be able to assist you by providing advice\/guideline for some basic code customization.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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